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Current Openings

Senior Postgres DBA

What you will be doing:

Lumere is looking for a Senior Database Administrator to architect, build, and manage our PostgreSQL database infrastructure. This position will also serve as a coach for our software engineering and analytics teams in effective query and schema design, performance optimization, and all other database related matters.

The successful candidate will have advanced knowledge of relational database design, Postgres features and utilities, strong tuning and optimization skills, exceptional communication skills, and the ability to manage multiple development and production Postgres environments.

Responsibilities include:

  • Proactively monitoring database performance and troubleshooting issues
  • Working cross-functionally with our engineers and analytics professionals to optimize queries, fix performance bottlenecks, improve existing schemas and design new ones
  • Creating and maintaining change control and testing processes, reviewing and approving database modifications
  • Conducting research and making recommendations on data-related products, services, protocols, and standards; planning for future growth of our data asset
  • Reviewing development and deployment processes related to databases and identifying areas of improvement (such as online schema changes)
  • Creating and maintaining documentation, troubleshooting playbooks, testing failover and recovery plans
  • Improving database expertise company-wide

Qualifications:

  • PostgreSQL DBA experience in a 24×7 production environment
  • 6+ years of database management and engineering experience
  • BS in Computer Science, Information Systems or related technical degree; or equivalent combination of education and experience
  • Exceptional SQL development and performance tuning skills
  • Experience architecting a large-scale production database platforms
  • Expertise with Postgres system metrics and optimization strategies
  • Familiarity with system level metrics and practical use of common Linux utilities
  • Mastery of one of the following scripting languages: Python, Perl, Bash
  • Understanding of virtualization and clustered environments
  • Great communication skills and a passion for both teaching and learning

Apply Now

Senior Data Visualization Analyst

What you’ll be doing:

A Sr. Data Visualization Analyst is responsible for developing analyses and visualizations within Lumere’s application, while adhering to data visualization and engineering best practices. The analyst will develop ad hoc analyses, prototype scalable analytical features, and deliver client-facing analyses embedded within our solution. This role requires a strong understanding of data visualization principles from a skilled engineer or data analyst.

Responsibilities include:

  • Develop and maintain analyses adhering to data visualization and engineering best practices
  • Scale new analytical features while maintaining usability and performance
  • Work closely with Product Management and UX/UI designers to deliver on roadmap items
  • Systematically connect disparate data sets for analysis
  • Solve analytical problems and technical challenges associated with analyses
  • Iteratively improve analyses based on user feedback and needs
  • Collaborate with and mentor junior team members on best practices

Qualifications:

  • You have professional data visualization experience using open source technologies and libraries such as JavaScript (d3.js, Vega), R (ggplot2), or Python (Matplotlib)
  • SQL experience required. Strong knowledge of our database architecture is expected within 1-2 months of starting
  • You know enough to be dangerous in front end development with proficiency in HTML, CSS, and JavaScript (experience with Vue.js a plus)
  • Familiarity with healthcare data (EHR, EMR, billing codes) preferred but not essential
  • A strong background in mathematics, statistics, engineering, and/or informatics

Apply Now

Senior Software Engineer - Front End

What you will be doing:

As a Senior Front End Software Engineer at Lumere, you will use your programming expertise to enable us to deliver comprehensive perspectives on clinical data and trends, as well as opportunities for our health system clients to reduce costs and improve patient outcomes.

The successful candidate will be a curious and experienced front end engineer who wants to make a direct impact in our healthcare system. In this role you’ll be focused on building out the front end of our solutions, with heavy exposure to the work we’re doing with Vue.js and the Django Rest Framework.  

Responsibilities:

  • The majority of your day will be programming – often pairing with another engineer – to implement our best-in-class software tools with Javascript and Python code.
  • Collaborate with other engineers, data visualization specialists, designers and product managers to design a software solution that delivers optimal value to the user. Your code design contributions will help us scale and evolve our platform.
  • Mentor other engineers in the art of software engineering and help bring on new members as we grow.
  • Do your best work with us. Lumere welcomes diversity and expects you to question, debate, learn, and grow.

Qualifications:

  • 5+ years in a front end software engineering role
  • Expert-level proficiency with Javascript and and RESTful APIs required
  • Experience with our stack a plus but not required: Vue.js & Python (Django)
  • Bonus points for experience with Docker, continuous integration and deployment
  • Demonstrated expertise in front end software engineering; ability to mentor junior developers and contribute constructive code review, communicate with audiences of different technical backgrounds, and collaborate across multiple teams
  • Growth-company DNA – you thrive in a fast paced environment, adapt quickly and successfully manage ambiguity

Apply Now

IT Help Desk Associate

What you will be doing:

Lumere is looking for an IT Help Desk Associate to support the hardware and software needs for our staff of approximately 100 local and remote employees. This position will also be part of security, compliance, and new technology procurement teams. The successful candidate will have the ability to troubleshoot technical issues, a passion for customer service, and a deep seated technical curiosity.

The IT Help Desk Associate will also partner with the Infrastructure and Compliance lead on company wide initiatives. As part of a small team, this position will have a large impact on the IT of the entire company.

Responsibilities include:

  • Serving as the face of the IT department as the main point of contact for the company’s IT helpdesk.
  • Creating an IT culture where users feel like they have the tools and support to do their best work.
  • Troubleshooting PC, Mac, network, and A/V issues.
  • Supporting and managing our 50+ SaaS systems as a cloud native company.
  • Onboarding and offboarding employees, including provisioning computers, setting up peripherals, and providing in person tech training.
  • Participating on disaster recovery, incident response, security and compliance, and new technology teams.
  • Generating new ideas about how to improve our company’s IT.

Qualifications:

  • 2+ years of experience supporting PCs and Macs in a corporate environment.
  • Exceptional customer service skills and communication.
  • Ability to independently troubleshoot software and hardware issues.
  • Working knowledge of networking.
  • Experience scripting in Bash and PowerShell. Python a plus.
  • Familiarity with G Suite, Office 365, Zoom, Meraki a plus.
  • Technical certifications are a plus.
  • Demonstrated passion for learning.
  • Ability to lift 50 lbs., on an occasional basis.

Apply Now

Pharmacy Research Associate

What you will be doing:

As a Pharmacy Research Associate, you will develop pharmaceutical expertise and be responsible for collecting, evaluating, and synthesizing pharmacy/drug research to be used in our solution to make value-based drug decisions that improve patient outcomes and reduce costs. You will also assist and collaborate with Pharmacy Researchers to support drug group projects and initiatives.

The successful candidate will be a naturally curious, self-starter with a passion for learning and understanding pharmaceuticals as well as using evidence-based solutions to transform healthcare. 

Responsibilities include (but not limited to):

  • Research, structure, and maintain clinical drug information from various credible sources such as clinical trials, PubMed, Google Scholar,  peer-reviewed literature, and FDA
  • Assess rigor of clinical trials, including study design, statistical analysis, conclusions, bias, and applicability
  • Maintain high quality level of detail and appearance of information in our proprietary software
  • Apply critical thinking, creativity, and resourcefulness to contribute to discussions of product comparability and value assessments
  • Strengthen tactical understanding of the medication use process in inpatient and outpatient settings to support differentiation or equivalence between competitive products

Qualifications:

  • Entry level or 1+ years of pharmaceutical research or healthcare industry experience
  • BA, BS, and/or MS degree with concentration in natural or biomedical sciences
  • Basic understanding of pharmaceuticals and clinical trials
  • Excellent communication and organizational skills
  • Strong attention to detail 
  • Ability to multi-task and work in a fast-paced environment
  • High level of competence working with data in spreadsheets 

Apply Now

Dedicated Advisor, Client Success

What you will be doing:

As a Dedicated Advisor you will be the face of Lumere day-to-day across a portfolio of client accounts.  You will be responsible for driving utilization within Lumere’s solution suite and creating a happy, engaged client user base.  You will serve as a primary point of contact to help clients navigate Lumere’s solutions and services, while providing strategies and best practices to strengthen their impact across the health system.  You will proactively monitor and engage users at each account to help them get the most out of Lumere, as well as coordinate with the Lumere team to manageclient requests that impact their experience with Lumere.  

The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and creating customer delight is exciting and energizing to this individual, and he/she will go above and beyond to turn the average client into a strong advocate for Lumere. 

Responsibilities include:

  • Day-to-day management across a portfolio of client accounts
  • Develop a deep understanding of each clients value drivers and pain points to craft a plan for ensuring they get the maximum value from Lumere
  • Drive solution adoption, engagement, and user satisfaction at each client by executing account strategies and serving as a connection point to other client resources with Lumere
  • Advise clients on opportunities to leverage Lumere’s solutions to achieve their financial and operational targets
  • Deliver reporting and data insights to validate the impact being generated with Lumere’s solutions, based on the unique needs of every account
  • Collaborate with your Executive Partner to build and execute a proactive strategy for maximizing growth, retention, and satisfaction at every account
  • Collaborate with cross-functional teams (product, marketing, technical support, research, implementation & training, etc.) to ensure clients have a seamless experience with Lumere.

Qualifications:

  • 1-5 years experience in healthcare and/or management consulting or strategic client success role
  • Bachelor’s degree in business or healthcare administration preferred 
  • Proven track record in healthcare technology, consulting, or similar field
  • Distinctive problem solving and project management skills
  • Excellent attention to detail, strong prioritization skills
  • Growth-company DNA – thrives in a fast-paced environment and shares an excitement to lead change!
  • Ability to travel to client sites as necessary (approx. 30% travel)

Apply Now

Advisory Services Consultant

What you will be doing:
As an Advisory Services Consultant, you will be responsible for managing consulting projects that enable health systems to improve their utilization of medical devices and drugs using clinical evidence. You will partner closely with a cross-functional team of Lumere’s medical device and pharmaceutical experts, analysts, and account managers to improve our clients’ clinical outcomes and financial health. 

The successful candidate is a collaborative, energetic problem solver with a passion for transforming the current healthcare system. They should have a proven track record of managing strategic and operational projects, with a focus on driving both business impact and client satisfaction. 

Responsibilities include:

  • Manage multiple Lumere consulting engagements in parallel, end-to-end, including:
          • Finalize project scope with clients
          • Create and manage workplan and milestones
          • Identify client stakeholders and lead engagement (with support from account managers)
          • Own all client deliverables, coordinating with Lumere’s internal experts and analytical resources as needed
          • Ensure each client’s business objectives are met
          • Ensure Lumere’s project objectives are met (e.g., project within budget, delivered on time, with high client satisfaction
  • Become knowledgeable on common client support topics, including:
          • Hospital value analysis and strategic sourcing processes 
          • Using purchasing and EHR analytics for decision support
          • Care redesign and clinical variation reduction
  • Shape Lumere’s Advisory Services engagement model by developing high impact, reusable templates and tools.
  • As needed, serve as a liaison to Lumere’s sales, marketing, and product teams to improve our client engagement model.
  • Serve as a positive, energetic role model for more junior staff members by demonstrating and celebrating Lumere’s impact and values.

Qualifications:

  • 3-5 years experience in healthcare technology and/or management consulting, with a track record of leading projects with high business impact and client engagement
  • Bachelor’s degree; science or healthcare focus preferred
  • Experience engaging with and delivering value to VP/executive-level stakeholders
  • Distinctive problem solving and project management skills, including attention to detail
  • Excellent ability to self-manage and prioritize
  • Comfort with ambiguity and fast-paced environments; excitement to lead change
  • “One team” mentality — excited to work in a highly collaborative, learning-focused organization
  • Ability to travel to client sites as necessary (approx. 20-30% travel)

Apply Now

Solution Configuration Consultant

What you will be doing:

The Configuration Specialist will be responsible for configuring the front-end of our software platform to support achievement of our client’s goals. You will be in direct contact with our clients, capturing their requirements, discussing their needs, proposing solutions, and configuring the software accordingly.  You will also work closely with product and engineering to maximize the efficiency and effectiveness of processes for rolling out changes to the software solution.

The successful candidate is a self-starter who can serve as an expert to client stakeholders of all levels and can effectively communicate complex solution requirements to non-technical client contacts. 

This role will require limited travel and will report to the Client Services Manager. 

Responsibilities include:

  • Gather, formalize, and communicate client requirements, including maintaining detailed records of requirements and client decision history  
  • Map client processes to Lumere capabilities and effectively articulate process enhancements and limitations that are/aren’t supported in the solution to client partners
  • Serve as the expert on Lumere’s account configuration options, advising internal teams on best practices and maintaining tools to assist clients in making decisions on how to set up their accounts 
  • Respond to client requests to optimize their account setup and proactively assess gaps in client’s ability to drive value in the software, leading interventions to improve overall account management
  • Monitor account configurations across Lumere’s client base, ensuring accounts are set up according to Lumere’s standards and the client contract 
  • Conduct initial client data set up and monitor ongoing to ensure accurate mapping of incoming client data feeds to Lumere’s account configurations
  • Support the Product team in roll out of client changes that impact existing or new account configuration options 
  • Collaborate with Support team and client on resolving technical issues
  • Identify opportunities for solution configuration process improvement and partner with Product Management team to support design of enhancements

Qualifications:

  • 2-3 years experience in software account management and/or software implementation
  • Strong technical problem-solving skills, preferably including experience with or coursework in: relational database design, logic-based programming, or enterprise systems analysis and development
  • Experience collecting software requirements 
  • Experience in a client-facing role
  • Professional written and verbal communication skills
  • Customer support oriented
  • Ability to be a self-starter, working independently and as part of a team
  • Bachelor’s degree required

Apply Now

User Training Specialist

What you will be doing:

Lumere is seeking a Training Specialist to maximize the impact of the user training approach for our SaaS platform. This individual will be responsible for leading in person and remote training sessions for clients and identifying and implementing new ways to scale the delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches.

The ideal candidate will have excellent communication skills, a thorough understanding of adult learning theory (experience using ADDIE and Kirkpatrick’s models) and a passion for educating others and building training curriculums that drive results.

This role will require 40% travel to client sites. This position is based in Chicago, Illinois.

Responsibilities include:

  • Develop and maintain the client-facing training curriculum for all Lumere products
  • Work with Subject Matter Experts (SMEs) to build and maintain client-facing training content that appropriately bridges product features with client use cases related to the effective use of evidence in device/drug selection and effective interpretation of analyses to drive variation reduction.
  • Manage Learning Management System (LMS) and create SCORM-compliant courses
  • Lead direct client trainings for implementing clients and those requiring ongoing education (in-person and remote); training sessions range from 1-1 to 30+ attendees of all educational backgrounds (Associates degree to MD, PhD)
  • Establish a methodology and toolset for assessing the impact of client-facing training activities and content retention and identifying areas where additional training is needed to maximize client impact
  • Partner with other Lumere teams to integrate training content into the help center, marketing materials and user engagement materials

 

Qualifications:

  • 5+ years in designing and leading software training programs and workshops
  • 3+ years of experience in healthcare required, hospital supply chain experience or nurse education a plus
  • Must possess working knowledge of adult learning theory and higher-level learning evaluation models (i.e. Kirkpatrick’s levels of evaluation, ADDIE)
  • Experience designing SCORM-compliant courses for LMS
  • Experience designing training curriculums that support and drive effective change management
  • Strong project management and organizational skills; ability to coordinate, prioritize and manage several projects at once
  • Strong presentation skills – ability to bring high energy and thrive in front of a group
  • Data gathering and analysis – proficient at working with data to review training evaluation reports and highlighting trends in the data
  • Adaptability and flexibility – ability to create new ideas, try new things, and move quickly to help our team improve
  • Seeks the Frontier – thoughtful about using new tools and technology to increase the scale at which training can be delivered
  • Bachelor’s Degree required

Apply Now

User Training Lead

What you will be doing:

Lumere is seeking a skilled trainer and instructional designer to maximize the impact of the user training approach for our SaaS platform. In addition to leading in person and remote training sessions for clients, the Training Lead will be responsible for identifying and implementing new ways to scale the delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches.

The ideal candidate will have excellent communication skills, a thorough understanding of adult learning theory (experience using ADDIE and Kirkpatrick’s models) and a passion for educating others and building training curriculums that drive results.

This role will require 30-40% travel to client sites. This position is based in Chicago, Illinois, would consider remote candidates if located within close proximity to major airport.

Responsibilities include:

  • Develop and maintain the client-facing training curriculum for all Lumere products
  • Maintain client-facing training content that appropriately bridges product features with client use cases related to the effective use of evidence in product selection and effective interpretation of analyses to drive variation reduction
  • Partner with other Lumere teams to integrate training content into the help center, marketing materials and user engagement materials
  • Manage Learning Management System (LMS) and create SCORM-compliant courses
  • Lead direct client trainings for implementing clients and those requiring ongoing education (in-person and remote); training sessions range from 1-1 to 30+ attendees of all educational backgrounds (Associates degree to MD, PhD)
  • Establish a methodology and toolset for assessing the impact of client-facing training activities and content retention and identifying areas where additional training is needed to maximize client impact
  • Partner with other Lumere departments to develop and maintain a certification and continuing education program for Lumere staff involved with client-facing training activities

 

Qualifications:

  • 5+ years in developing and executing software training programs
  • Must possess working knowledge of adult learning theory and higher-level learning evaluation models (i.e. Kirkpatrick’s levels of evaluation, ADDIE)
  • Experience in healthcare required, hospital supply chain experience or nurse education a plus
  • Experience designing SCORM-compliant courses for LMS
  • Experience building training curriculums that support and drive effective change management
  • Strong project management and organizational skills; ability to coordinate, prioritize and manage several projects at once
  • Strong presentation skills – ability to bring high energy and thrive in front of a group
  • Data gathering and analysis – proficient at working with data to review training evaluation reports and highlighting trends in the data
  • Adaptability and flexibility – ability to create new ideas, try new things, and move quickly to help our team improve
  • Seeks the Frontier – thoughtful about using new tools and technology to increase the scale at which training can be delivered
  • Bachelor’s Degree required

Apply Now

Director, Sales Effectiveness

What you will be doing:

The Director of Sales Effectiveness will play a key role in driving Lumere’s commercial performance and efficiency. Reporting directly to the VP of Sales and partnering cross-functionally, you will create and oversee the blueprint that will enable our commercial functions, and therefore our business, to scale productively and effectively. You will own the design and enforcement of effective policies and procedures on core sales operation functions including forecasting, planning, alignment, targeting, incentive compensation, contracts, pipeline status, data governance, and metrics. As the Director of Sales Effectiveness, you will be responsible for strategy and oversight of onboarding and ongoing training, sales enablement, process design, and more.

Responsibilities:

  • Own overall quality and accuracy of the commercial pipeline and forecast, including new customer acquisition, upsell, and renewal of current customers
  • Drive discipline and forecast accuracy across the organization: instill pipeline hygiene, lead regular territory reviews with commercial teams, build pipeline coverage and manage forecast reporting to the company’s Commercial Leaders on overall pipeline progress and risk to projected outcomes
  • Champion and deploy best practices for usage, reporting, and forecasting in Lumere’s CRM system (Salesforce.com) as chair of Lumere’s CRM Optimization Committee.  Work closely with the Salesforce.com system administrator to design and deploy relevant resulting changes to the Salesforce.com system
  • Work closely with the Manager of Sales Enablement and Training to develop training, on-boarding, and certification programs that drive pipeline and forecasting best practices
  • Work closely with Sales, Marketing, and Strategy leadership to deploy data-driven methods to optimize client segmentation and account targeting approaches
  • Work closely with the VP of Sales to support territory and quota design
  • Hire, train, and manage a team of 2+ people

Qualifications:

  • 7+ years of relevant experience in sales operations, sales, or financial planning & analytics
  • Experience in both a large, well-established company and a smaller, high-growth
  • company is a plus
  • In-depth knowledge of a variety of sales processes, methodologies, and best practices
  • CRM/Salesforce.com expertise, advanced excel and reporting capabilities, and experience with leveraging multiple databases to drive models and analysis forward
  • Excellent problem-solving, analytical, and communication skills with commercial teams
  • Minimum of a Bachelor’s degree in Business, Analytics, Finance, or a related field
  • Energized by scaling a growing organization’s sales operations function
  • Passionate about improving healthcare spend through innovation and technology

Apply Now

Regional Vice President of Business Development

What you’ll be doing:

The Regional Vice President of Business Development is responsible for leading the enterprise sales cycle and will focus on resolving hospitals and health systems greatest challenges with Lumere’s  full suite of evidence-based solutions. You will partner with Inside Sales, Marketing, and core internal business leaders across Lumere to help drive the sales process after initial contact to close. The successful candidate will be an energetic, self-starter who shares a passion for transforming the current healthcare system and a hunger to drive revenue growth through new business acquisition. We are looking for an individual who is excited about the opportunity to grow the territory; this is a remote position.

Key responsibilities include:​

  • Identify and prioritize optimal healthcare organizations with the greatest challenges that would align with our solutions
  • Navigate complex health systems and hospitals to contact healthcare executives (primarily CQO, CMO, CEO, CFO) and arrange for discussions/sales demonstrations
  • Achieve individual quotas for new business, add-on business and pipeline development
  • Manage a diligent follow-up process to close business with documentation in Salesforce on a weekly basis
  • Closely follow industry and market trends to effectively communicate the value propositions of our solutions

Qualifications:

  • 10+ years of enterprise sales experience within healthcare tech, pharma, or software sales
  • Extensive experience selling in Enterprises and influencing key, C-­‐Suite decision makers
  • Evidence of outstanding sales performance including exceeding quotas, winning sales awards, etc.
  • Growth company DNA -­ experience working in a small company environment and desire to be hands-­on, detail-­oriented and get into the weeds
  • Has a natural empathy for what others are doing, can communicate Lumere’s value proposition in the context of an audience’s environment, and can tell the Lumere ‘story’ flawlessly
  • Passionate about Lumere’s mission and value
  • Ability to travel to client locations and Chicago office as necessary (approx. 50% travel)

Apply Now

Product Manager

What you will be doing:

At Lumere, we’re constantly evolving our software solutions to meet the needs of our customers. As a Product Manager, you will be responsible for defining the long-term scope of our ‘Variation Management’ product and making it a reality. ‘Variation Management’ supports clinicians in evaluating whether variation in medical devices is warranted by the evidence.

While managing efforts to support our current Variation Management clients, you will help define the product strategy, test new ideas with users, prioritize and articulate the next set of features, and measure software usability and engagement levels. The Product Manager will work with a cross-disciplinary team including peers from engineering, sales & marketing, client support, research, and data operations teams to iteratively make product improvements a reality.

The successful candidate is simultaneously strategic and detail-oriented, with a strong presence in front of customers and senior management. They also share a passion for building and delivering a market-leading, web-based solution used to transform healthcare.

Responsibilities include:

  • Define and deliver on the vision & long-term scope of one of Lumere’s products, Variation Management
  • Mobilize organization cross-functionally to ensure product-specific business objectives are met. Use data and analysis to help teams prioritize and implement work
  • Develop a deep understanding of customers and users through qualitative and quantitative analysis. Gather feedback and analyze engagement metrics to iteratively improve product
  • Understand the market landscape including competition, technology, and how product fits within the broader ecosystem
  • Understand Lumere’s business strategy and operational constraints to ensure product improvements meet company objectives
  • Gather and prioritize requirements and translate them into concise user stories. Work with the engineering, data operations, and data visualization teams to make product concepts a reality in software

 

Qualifications:

  • 5+ years experience in product management or product development or equivalent experience iteratively solving problems for customers. Experience successfully defining and managing products throughout the entire product lifecycle
  • Experience in healthcare strongly preferred. Experience with SaaS or B2B is a plus
  • Experience mobilizing cross-functional teams (engineering, operations, client services, sales & marketing etc.) to make product vision a reality. Quick to gain credibility with others. Thrives in a fast-paced environment and shares an excitement to lead change
  • Experience managing a data-intensive or analytical product. Knowledge of how to work with complex, messy data sets and scale analyses through software. Basic understanding of relational databases and SQL
  • Strong technical acumen to determine feasibility related to requirements, architecture, and system functionality. Strong verbal and written communication skills and excellent attention to detail when translating product vision into implementation
  • Business acumen. Understanding of industry and customer trends. Strategic and creative thinking that enables application of those insights to deliver business results
  • Experienced in the art of prioritizing across different sources of ideas & feedback and balancing resource constraints to deliver the greatest impact for customers & the company
  • Bonus points for knowledge of hospital care redesign and Electronic Health Record (EHR) data sets

Apply Now

Director, Product Management

What you will be doing:

At Lumere, we’re constantly evolving our technology solutions to meet the needs of our customers. As the Director of Product Management, you will be responsible for defining and delivering on the vision & objectives for our portfolio of solutions. You will also be responsible for improvements that span our entire platform. You will directly manage Lumere’s Product Managers, who are each responsible for one of our products. The Director of Product Management will also collaborate cross-functionally with engineering, data operations, research, sales & marketing, and client success. You will report directly into the VP, Product for Lumere.

The successful candidate is passionate about developing individuals and teams through coaching and mentorship. They should share an equal passion for building and delivering a market-leading, web-based solution used to transform healthcare. They are simultaneously strategic and detail-oriented, with a strong presence in front of customers and senior management.

Responsibilities include:

  • Directly manage a team of Product Managers, with a focus on coaching and professional development
  • Define and execute on best-practice product management techniques: OKRs, discovery techniques, etc.
  • Mobilize our organization cross-functionally to ensure product objectives are met
  • Shape and ensure delivery of vision & objectives for Lumere’s portfolio of technology solutions
  • Oversee day-to-day product management activities — identifying interdependencies, prioritizing and sequencing work across portfolio of products

Qualifications:

  • 10+ years experience with strong product management & technical expertise. Experience successfully defining and managing products throughout the entire product lifecycle. Experience with a variety of software (e.g., data intensive, interaction-heavy, content management) is a plus
  • Experience leading a successful product team to achieve targeted outcomes. Up-to-date on best practices in product management and adept at applying them. Data-driven and highly analytical in management approach. Passionate about coaching and developing others
  • Experience in healthcare strongly preferred. Experience with SaaS or B2B is a plus
  • Experience mobilizing cross-functional teams (engineering, operations, client services, sales & marketing etc.) to make product vision a reality. Quick to gain credibility with others. Thrives in a fast-paced environment and shares an excitement to lead change
  • Strong technical acumen to help team weigh cost & benefit. Sense check feasibility related to requirements, architecture, and system functionality. Understanding of relational databases and SQL
  • Experienced in the art of prioritizing across different sources of ideas & feedback and balancing resource constraints to deliver the greatest impact for customers & the company. Ability to connect the dots to identify interdependencies and potential conflicts
  • Business acumen. Understanding of industry and customer trends. Strategic and creative thinking that enables application of those insights to deliver business results
  • Executive presence. Strong verbal and written communication skills needed to inspire and mobilize teams around a product vision

Apply Now

Manager, Product Marketing

What you will be doing:

The Product Marketing Manager will bring Lumere products and services to market and is responsible for communicating the benefits of our solutions through compelling storytelling.  The Product Marketing Manager will partner closely with teams across the organization, specifically Product, Sales, and Marketing to establish product positioning and messaging, build product launch communication strategies, and develop sales enablement content. This role will also be steeped in the customer insights and competitor analysis required to develop relevant and differentiating positioning for our products.

Responsibilities include (but not limited to):

  • Create and execute innovative strategies and marketing plans that drive awareness, engagement and product adoption
  • Work closely with Product and Sales teams to develop product value propositions and key messaging
  • Develop messaging for how we communicate our overall product portfolio, and how our individual products fit together in a cohesive manner
  • Together with the Product team, educate both internal and external stakeholders on customer needs, use cases and pain points and the benefits of our products
  • Create marketing content for our products (e.g. sales documentation, fight sheets, product videos, website copy, etc) that articulate the differentiating benefits and use cases of our products to drive qualified leads and to engage customers
  • Conduct market analyses to obtain understanding of the customer needs/use cases and competitive landscape and help establish relevant product differentiators
  • Create sales collateral and tools that align with the buying process and help move prospects & customers through the sales cycle

Qualifications:

  • Experience developing and executing marketing strategy successfully while collaborating cross-functionally and building consensus, with effective project management expertise
  • Experience in market research, messaging, positioning, branding, creative development and campaign execution.
  • Excellent written and verbal communication skills and ability to sell ideas using creative & innovative ideas
  • Ability to thrive in a collaborative, cross-team capacity, pulling functions together to define and execute product marketing strategies
  • Strong interpersonal and leadership skills with the ability to effectively communicate with stakeholders and all levels of management
  • Ability to prioritize and manage multiple projects with quick turn-around times
  • Exceptional project management skills
  • Experience working with product management and engineering organizations
  • Experience in SAAS-based software and/or healthcare technology a plus
  • Bachelor’s degree or equivalent experience required
  • 5+ years of B2B product marketing, product management, or digital marketing experience, preferably in a related industry

Apply Now

Manager, Growth Marketing

What you will be doing:

Our Manager,  Growth Marketing will use their creativity, healthcare fluency, and account based marketing (ABM) expertise to build relationships with our current customers through various digital channels and customer events to build a community of engaged and delighted product and brand champions.  This data-savvy and creative marketer is responsible for increasing utilization and engagement with Lumere’s solutions and services to drive customer advocacy (including referrals, testimonials, references, etc.), identifying cross-sell and upsell opportunities, and increasing loyalty and retention. You will work closely with Client Success, Product, Sales, Marketing, and other functions to create an incredible customer experience and reach business goals.

Responsibilities include (but not limited to):

  • Deepen engagement with existing customers to increase effective utilization of Lumere solutions and drive renewals, referrals, and cross-sell/upsell opportunities
  • Design and deploy customer engagement and communication programs using a range of channels such as triggered and ongoing nurture campaigns, in-person and virtual events/webinars and workshops, and advocacy programs
  • Help Marketing and Sales meet business objectives through customer growth, retention and advocacy initiatives
  • Help Client Success meet account-specific and overall business objectives and act as primary marketing contact with Client Success team, including regular participation in Client Success team meetings, account planning sessions, and client meetings
  • Use the latest in account-based marketing technology to build multi-channel campaigns targeting multiple users, decision makers, and executive sponsors within our current health system clients
  • Use marketing automation tools and related technology integrations to build, implement, and tune campaigns to maximize impact
  • Target engaged customers for upsell, cross-sell, and advocacy opportunities
  • Work closely with Sales and Client Success to drive the customer advocacy program, including identification and securing commitment from customers to advocate for Lumere through references, case studies, speaking opportunities, testimonials, etc.

Qualifications:

  • Strategic, creative thinker that embraces the day-to-day challenges of improving the customer experience, creating customer advocates, and striving to reach marketing and sales goals
  • Proven experience in B2B marketing and demand generation, with a history of achieving customer growth, retention, and advocacy goals
  • A sense of urgency and desire to work and win with a team of smart, hard-working, and collaborative people
  • Ability to build a customer engagement program, drive program execution, and use data and metrics to evaluate program effectiveness and impact
  • Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
  • Strong interpersonal and leadership skills with the ability to effectively communicate with stakeholders and all levels of management
  • Ability to prioritize and manage multiple projects with quick turn-around times
  • Strong project management, negotiation, and decision-making skills
  • Expertise and creativity for innovative marketing solutions which help shape the client experience
  • Technical knowledge of digital marketing tools and channels, including CRM and marketing automation platforms (Salesforce and HubSpot a plus)
  • Bachelor’s degree or equivalent experience required
  • 5+ years of B2B marketing experience required
  • Previous Customer Service, Customer Success, or Account Management experience a plus

Apply Now

Director, Channel Partnerships

What you’ll be doing:

The Director of Channel Partnerships is responsible for ensuring the successful execution of Lumere’s indirect sales channels through tight coordination with both Lumere and partner stakeholders in sales, marketing, account management, implementation, support, and services.  This individual will engage with each strategic partner to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers engaged through strategic partners.

The successful candidate is results-oriented, organized, and self-motivated. They have a proven track record as a sales leader managing multiple relationships (both internally and externally) and influencing and coordinating cross-functionally to deliver on key growth metrics.  They possess a strong knowledge of healthcare IT and services and understand how to effectively combine capabilities of multiple organizations to deliver an optimal customer experience.

Responsibilities:

  • Manage and Maintain relationships with key personnel at strategic partners
      • Build and maintain relationships with key executives at each strategic partner
      • Regularly meet with and review strategic and execution expectations with each partner
  • Coordinate and support sales activities executed by strategic partners
      • Ensure strategic partners have adequate training and certification of Lumere knowledge to support customer-facing sales responsibilities
      • Develop and execute processes to maximize visibility into the strategic partner’s sales funnel
      • Ensure strategic partner expectations for the use and inclusion of Lumere’s products and services are aligned with Lumere priorities
      • Develop processes to transition customers from the sales process into implementation, support, and service engagements with Lumere
      • Develop a process to ensure smooth execution of customer subscriptions and projects associated with each strategic partner to Lumere’s customer-facing teams; coordinate execution of that process with client success, services, and support teams
  • Coordinate and support sales activities executed by Lumere’s commercial organization
      • Coordinate with sales and marketing to minimize channel conflict when pursuing mutually accessible customers in the market
      • When partnerships include a commitment to incorporate partner capabilities into Lumere’s go-to-market strategy, ensure the Lumere team has the tools, knowledge, and capabilities to sell and leverage strategic partner capabilities where appropriate and that strategic partners have adequate visibility into the sales funnel.
  • Define, measure and evaluate strategic partner relationships against key performance metrics
      • Define a set of key performance metrics for each partnership to ensure each partnership is meeting the initial and on-going expectations of Lumere’s senior leadership team
      • On a regular basis, evaluate the performance of each partnership to determine strategic modifications necessary to ensure long-term success against the key metrics

Qualifications

  • 5-10 years experience in sales management or partner relationship management; experience in healthcare IT preferred
  • Strong healthcare industry knowledge as it relates to hospital administration, operating room management, value-based care, clinical operations, and cost management
  • Strong knowledge of and experience working with healthcare IT and services organizations
  • Significant experience working cross-functionally within an organization
  • Strong communication, project management and presentation skills at the Executive level
  • Illustrated success leading in a high-growth VC or PE-backed company
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to partner locations and Chicago office as necessary (approx. 30% travel)

Apply Now

Director, New Business Development

What you’ll be doing:

The Director of New Business Development is responsible for commercializing, operationalizing, and scaling our emerging offerings targeted at the life sciences and medical technology industries. This individual will execute on business development and sales efforts to this market segment, design and communicate the appropriate operating model with our analytics team, and be responsible for setting and achieving revenue and profitability targets for business. This role will report to the President & Chief Strategy Officer of Lumere and will regularly engage with cross-functional leaders.

The successful candidate is results-oriented, organized, and self-motivated. They have a proven track record as a business leader managing multiple relationships (both internally and externally) and influencing and coordinating cross-functionally to deliver on key growth metrics. They are thoughtful about business model design and have experience serving in a “general manager” capacity. They possess a strong knowledge of healthcare and are able to form and articulate perspective about where the industry is headed in the future.

Responsibilities include (but not limited to):

  • Promote our vendor facing solutions to prospective clients and deliver signed contracts
      • Build and maintain relationships with key executives at target suppliers
      • Draft proposals and statements of work outlining key deliverables, project phases, and goals for engagements with vendors
      • Negotiate and complete subscription agreements that make a material impact on our annual recurring revenue
  • Coordinate and support marketing activities in collaboration with internal resources
      • Work with our team to ensure we have appropriate messaging, collateral, and exposure to this nascent end-market
      • Position our organization as a thought leader of supplier / provider partnership and risk sharing
      • Find and participate in industry events to further establish our position in this marketplace
  • Ensure successful execution of solution deliverables
      • Test and determine medium of delivery, and collaborate with product and data visualization teams as necessary to design functionality, aligning investment requirements and business benefits
      • Design, communicate, and oversee operating and client support model
      • Propose and build necessary operational and client-facing resources to deliver on commercial promises
  • Determine and communicate back-end data and resource requirements
      • Work with engineering team to design data intake process
      • Leveraging an understanding of clinical workflows and information systems, determine data specifications and work with internal data operations team to ensure data model appropriately reflects requirements
      • Ensure all HIPAA and security requirements are appropriately followed.
  • Measure and report on results, and build business case for long-term investment
      • Build pipeline and business reporting tools to measure progress against established targets
      • Determine market opportunity and propose investment to capture disproportionate share
      • If appropriate, build proposal to expand scope to address adjacent opportunities for this end market.

Qualifications:

  • 5-10 years experience in a general manager, business development, product management, finance, strategy, or similar roles; proof of entrepreneurial characteristics preferred
  • Strong healthcare industry knowledge as it relates to medical technology, hospitals and health systems, value-based care, and cost management
  • Clear results orientation and demonstration of grit and perseverance necessary to catalyze successful outcomes
  • Ability to seamlessly transition between high-level strategic thinking and organized and effective execution
  • Significant experience working cross-functionally within an organization
  • Strong communication, project management, and presentation skills across multiple levels of an organization
  • Illustrated success leading in a high-growth, institutionally- backed company

Apply Now

Solution Advisor, Pharmacy Utilization & Value Management

What you will be doing:

Lumere Solution Advisors are responsible for ensuring that Lumere’s clients, health systems, are successful in reducing unnecessary variation in care and cost. Specifically, as a Solution Advisor for Pharmacy Utilization & Value Management, you will build and lead Lumere’s support model and provide expert guidance to clients that enables them to make financially-impactful, clinically-informed decisions about medication use and drug spend management using Lumere’s research and analytical tools.

The successful candidate will be an experienced consultant to hospital Pharmacy & Therapeutics (P&T) committees (or a clinical pharmacist with operational & financial responsibilities) who has a track record of successfully managing complex, multi-stakeholder utilization initiatives. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Responsibilities include:

  • Own development and execution of the client support model for Lumere’s Pharmacy solution:
        • Apply your expertise in drug formulary management, medication use, and clinical protocols to identify clients’ support needs
        • Build and manage the execution of a standardized support model that complements Lumere’s software products
        • Serve as a trusted, expert advisor to ensure clients are realizing full value from Lumere’s solutions by understanding pain points and developing a path for each to realize value
        • Serve as a coordinator of people resources within Lumere to ensure clients’ needs are being met
        • Develop scalable content resources as needed (e.g., PowerPoint presentations, best practice recommendations, other guides and tools for the client)
        • Work with internal operational leaders to determine how we will quantify and measure value delivered to our clients
        • Scale your expertise by hiring and managing a team of Solutions Associates
  • Partner directly with Product Managers to translate customers’ needs to our product roadmap
        • Provide feedback on the product pipeline based on client feedback and your expertise in formulary management and drug utilization best practices
        • Serve as a liaison between the Product team and client-facing employees to build coordinated roll-out plans for product updates and launches
        • Adapt support model based on new product features
  • Contribute to marketing strategy and content production
        • Advise on marketing campaign themes and strategy using knowledge of health system priorities and challenges
        • Develop content (whitepapers, blog posts, videos) for current and prospective clients (~1 per quarter)
        • Attend conferences to bolster Lumere’s market presence and stay informed of industry best practices (1-2 per year)

Qualifications:

  • 5-7 years experience as a consultant to hospital pharmacy programs or as a hospital-based clinical pharmacist with operational & financial responsibilities (consulting experience preferred); must include experience in:
  • Participating in hospital- or health system-based Pharmacy and Therapeutics (P&T) Committees
  • Formulary optimization or implementing clinical protocols for a health system
  • PharmD from an ACPE-accredited pharmacy education program
  • Registered Pharmacist (RPh) Licensure in at least one state or District of Columbia
  • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
  • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
  • Ability to effectively influence and communicate complicated ideas to senior leaders in health system
  • Team-oriented, doer mentality
  • Growth company DNA — ability to thrive in a dynamic, fast-paced startup environment
  • Ability to travel to client sites as necessary (20-30% travel)

Apply Now

Solution Advisor, Strategic Sourcing

What you will be doing:

Lumere Solution Advisors are responsible for ensuring that Lumere’s clients, health systems, are successful in reducing unnecessary variation in care and cost. Specifically, as a Solution Advisor for Strategic Sourcing, you will build and lead Lumere’s support model and provide expert guidance to clients that enables them to make financially-impactful, clinically-informed decisions about medical device selection and introduction using Lumere’s research and analytics tools.

The successful candidate will be an experienced consultant to hospital strategic sourcing teams (or a forward-thinking strategic sourcing leader) who has a track record of successfully managing complex, multi-stakeholder service line and supply chain initiatives. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Responsibilities include:

  • Own development and execution of the client support model for Lumere’s Category Optimization and Variation Management solutions
        • Apply your expertise in medical device strategic sourcing to identify clients’ support needs
        • Build and manage the execution of a standardized support model that complements Lumere’s software products
        • Serve as a trusted, expert advisor to ensure clients are realizing full value from Lumere’s solutions by understanding pain points and developing a path for each to realize value
        • Serve as a coordinator of people resources within Lumere to ensure clients’ needs are being met
        • Develop scalable content resources as needed (e.g., PowerPoint presentations, best practice recommendations, other guides and tools for the client)
        • Work with internal operational leaders to determine how we will quantify and measure value delivered to our clients
        • Scale your expertise by hiring and managing a team of Solutions Associates
  • Partner directly with Product Managers to translate customers’ needs to our product roadmap
        • Provide feedback on the product pipeline based on client feedback and your expertise in medical device supply chain processes and clinician engagement best practices
        • Serve as liaison between the Product team and client-facing employees to build coordinated roll-out plans for product updates and launches
        • Adapt support model based on new product features
  • Contribute to marketing strategy and content production
        • Advise on marketing campaign themes and strategy using knowledge of health system priorities and challenges
        • Develop content (whitepapers, blog posts, videos) for current and prospective clients (~1 per quarter)
        • Attend conferences to bolster Lumere’s market presence and stay informed of industry best practices (1-2 per year)

Qualifications:

  • 5-7 years experience as an external consultant or hospital-based leader for strategic sourcing with expertise in forward-thinking best practices (consulting experience preferred)
  • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
  • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
  • Ability to effectively influence and communicate complicated ideas to senior leaders in health system
  • Team-oriented, doer mentality
  • Growth company DNA — ability to thrive in a dynamic, fast-paced startup environment
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to client sites as necessary (20-30% travel)

Apply Now

Executive Partner

What you will be doing:

As an Executive Partner you will be responsible for managing and driving the client success, retention, and growth strategy for all Lumere customers within an assigned territory. You will own the creation and maintenance of the individual plans and strategies at every account in your territory and will be responsible for ensuring all of the Client Services, Advisory Services, Product, and Sales/Marketing resources that interact with the account are executing a shared vision to ensure our clients get the most value out of their relationship with Lumere. The successful candidate will be an energetic leader with a passion for transforming the current healthcare system as well as a proven track record of building strategic relationships with health system executives and driving retention and growth strategies at scale across a large number of strategic accounts.

Responsibilities include:

  • Identifying client goals and developing plans for Lumere to assist with maximizing the achievement of those goals while simultaneously achieving Lumere’s retention and growth targets in your territory
  • Building and maintaining productive, valuable executive relationships with C-suite leadership at health system customers
  • Leading the creation and maintenance of account plans for every Lumere customer in your territory to translate high-level goals to specific tactics and tasks that the Lumere team can execute upon
  • Working closely with Client Services and Advisory Services resources to ensure client interactions are coordinated and driving towards an effective outcome for customers
  • Achieving territory-level quotas for net revenue growth
  • Working closely with the Director of Client Success and Client Success Operations to maintain and grow standardized account planning resources and identify opportunities for increasing leverage across territories

Qualifications:

  • 7+ years experience successfully managing and growing complex health system relationships on behalf of a SaaS technology or consulting company
  • Proven expertise building relationships with C-suite, VP, and Director-level executives in a health system setting
  • Strong communication, project management, and presentation skills at the Executive level
  • Expertise with clinical variation reduction, value analysis, strategic sourcing, and/or pharmacy P&T in a health system setting a plus
  • Experience using and working within customer-relationship management (CRM) software tools, such as Salesforce.com, to manage customer delivery, renewal, and upsell processes at scale
  • Bachelor’s Degree or higher from a nationally-recognized, well-regarded four year institution
  • Growth Company DNA – Success leading in a VC/PE-backed high growth company
  • Ability to travel to client locations and Chicago office as necessary (approx. 50% travel)

Apply Now

Our Company Values

  • Seek the frontier

    Whatever your role, we are inspired by those who blaze trails and challenge the status quo. We tackle ambiguity with creativity, embrace risk by prioritizing action, and are comfortable beyond the frontier.

  • Obsess about impact

    It’s our responsibility to bring bold innovation that leads to enduring change in healthcare. That means we are eager to tackle the tough questions first and insist on measuring our impact by the actions our clients take. We act only in ways that will earn the trust of those we serve.

  • Do your best work

    We seek individuals who care deeply about learning and teaching: those who are high performers and even more self-aware. We crave feedback and are responsible for providing it. We take ownership of our responsibilities but are comfortable asking for help.

  • Welcome respectful debate

    We don’t shy away from rigorous debate; we respect each other’s time and seek alternative points of view. Our best ideas have come from active collaboration, are often based on limited information, and can contradict personal experience.

  • Succeed, as one team

    We have a single purpose and motivate each other to achieve it. We avoid rigid organizational structures that impede our goals. We are honest about our progress, share success as a team and personally embrace our mistakes.