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Current Openings

Senior Postgres DBA

What you will be doing:

Lumere is looking for a Senior Database Administrator to architect, build, and manage our PostgreSQL database infrastructure. This position will also serve as a coach for our software engineering and analytics teams in effective query and schema design, performance optimization, and all other database related matters.

The successful candidate will have advanced knowledge of relational database design, Postgres features and utilities, strong tuning and optimization skills, exceptional communication skills, and the ability to manage multiple development and production Postgres environments.

Responsibilities include:

  • Proactively monitoring database performance and troubleshooting issues
  • Working cross-functionally with our engineers and analytics professionals to optimize queries, fix performance bottlenecks, improve existing schemas and design new ones
  • Creating and maintaining change control and testing processes, reviewing and approving database modifications
  • Conducting research and making recommendations on data-related products, services, protocols, and standards; planning for future growth of our data asset
  • Reviewing development and deployment processes related to databases and identifying areas of improvement (such as online schema changes)
  • Creating and maintaining documentation, troubleshooting playbooks, testing failover and recovery plans
  • Improving database expertise company-wide

Qualifications:

  • PostgreSQL DBA experience in a 24×7 production environment
  • 6+ years of database management and engineering experience
  • BS in Computer Science, Information Systems or related technical degree; or equivalent combination of education and experience
  • Exceptional SQL development and performance tuning skills
  • Experience architecting a large-scale production database platforms
  • Expertise with Postgres system metrics and optimization strategies
  • Familiarity with system level metrics and practical use of common Linux utilities
  • Mastery of one of the following scripting languages: Python, Perl, Bash
  • Understanding of virtualization and clustered environments
  • Great communication skills and a passion for both teaching and learning

Apply Now

Senior Data Visualization Analyst

What you’ll be doing:

A Sr. Data Visualization Analyst is responsible for developing analyses and visualizations within Lumere’s application, while adhering to data visualization and engineering best practices. The analyst will develop ad hoc analyses, prototype scalable analytical features, and deliver client-facing analyses embedded within our solution. This role requires a strong understanding of data visualization principles from a skilled engineer or data analyst.

Responsibilities include:

  • Develop and maintain analyses adhering to data visualization and engineering best practices
  • Scale new analytical features while maintaining usability and performance
  • Work closely with Product Management and UX/UI designers to deliver on roadmap items
  • Systematically connect disparate data sets for analysis
  • Solve analytical problems and technical challenges associated with analyses
  • Iteratively improve analyses based on user feedback and needs
  • Collaborate with and mentor junior team members on best practices

Qualifications:

  • You have professional data visualization experience using open source technologies and libraries such as JavaScript (d3.js, Vega), R (ggplot2), or Python (Matplotlib)
  • SQL experience required. Strong knowledge of our database architecture is expected within 1-2 months of starting
  • You know enough to be dangerous in front end development with proficiency in HTML, CSS, and JavaScript (experience with Vue.js a plus)
  • Familiarity with healthcare data (EHR, EMR, billing codes) preferred but not essential
  • A strong background in mathematics, statistics, engineering, and/or informatics

Apply Now

Senior Software Engineer - Front End

What you will be doing:

As a Senior Front End Software Engineer at Lumere, you will use your programming expertise to enable us to deliver comprehensive perspectives on clinical data and trends, as well as opportunities for our health system clients to reduce costs and improve patient outcomes.

The successful candidate will be a curious and experienced front end engineer who wants to make a direct impact in our healthcare system. In this role you’ll be focused on building out the front end of our solutions, with heavy exposure to the work we’re doing with Vue.js and the Django Rest Framework.  

Responsibilities:

  • The majority of your day will be programming – often pairing with another engineer – to implement our best-in-class software tools with Javascript and Python code.
  • Collaborate with other engineers, data visualization specialists, designers and product managers to design a software solution that delivers optimal value to the user. Your code design contributions will help us scale and evolve our platform.
  • Mentor other engineers in the art of software engineering and help bring on new members as we grow.
  • Do your best work with us. Lumere welcomes diversity and expects you to question, debate, learn, and grow.

Qualifications:

  • 5+ years in a front end software engineering role
  • Expert-level proficiency with Javascript and and RESTful APIs required
  • Experience with our stack a plus but not required: Vue.js & Python (Django)
  • Bonus points for experience with Docker, continuous integration and deployment
  • Demonstrated expertise in front end software engineering; ability to mentor junior developers and contribute constructive code review, communicate with audiences of different technical backgrounds, and collaborate across multiple teams
  • Growth-company DNA – you thrive in a fast paced environment, adapt quickly and successfully manage ambiguity

Apply Now

Senior Software Engineer - Back End

What you will be doing:

As a Senior Software Engineer at Lumere, you will use your programming and data expertise to enable us to deliver comprehensive perspectives on clinical data and trends, as well as opportunities for our clients to reduce costs and improve patient outcomes. The successful candidate will be a curious and experienced Python engineer who wants to make a direct impact in our healthcare system. In this role you’ll be focused on building out the infrastructure that powers our solutions, with heavy exposure to our database architecture, machine learning models, and PostgreSQL optimization work.

Responsibilities:

  • The majority of your day will be programming – often pairing with another Sr Engineer – to implement our best-in-class software tools with Python and SQL code.
  • Work closely with other engineers, our DBA and product managers to design a software solution that delivers optimal value to the user. Your architecture contributions will help us scale and evolve our platform.
  • Mentor mid-level and junior engineers in the art of software engineering and help bring on new members as we grow.
  • Do your best work with us. Lumere welcomes diversity and expects you to question, debate, learn, and grow.

Qualifications:

  • 5+ years in a back end software engineering role
  • Extensive experience with Python, PostgreSQL, database optimization and administration
  • Bonus points for experience with machine learning, continuous deployment
  • Demonstrated expertise in backend software engineering; ability to provide solid architectural guidance and insight
  • Ability to mentor junior developers and contribute constructive code review, communicate with audiences of different technical backgrounds, and collaborate across multiple teams
  • Growth-company DNA — you thrive in a fast paced environment, adapt quickly and successfully manage ambiguity

Apply Now

DevOps Engineer

What you will be doing:

As a DevOps Engineer, you will use your programming and systems expertise to help us solve some of the biggest problems in healthcare by building scalable infrastructure, automating critical processes, and keeping systems stable and secure. You’ll enable Lumere to deliver comprehensive perspectives on clinical data and trends, as well as opportunities to reduce costs and improve outcomes, helping both hospitals and their patients. The successful candidate will be an experienced software engineer looking to broaden their impact by developing critical infrastructure that supports multiple teams in tech, data, and services.

Responsibilities:

  • Work closely with tech and data teams to understand their project needs. Help define and implement solutions that enable us to succeed in our objectives together.
  • Automate repetitive tasks. Build software and leverage existing tools to get the manual work out of the way so resources are automatically available to a team when they need them.
  • Maintain and build out critical application infrastructure to support Lumere’s service and data needs as the company grows.
  • Troubleshoot and bulletproof our deploy pipelines. Work alongside our engineers, analysts, and data scientists to identify where we can improve standard operating procedure.
  • Stay current on security and devops best practices. Ensure we have adequate failover plans in place. Watchdog our SOC-2 and HIPAA compliance responsibilities.
  • Do your best work with us. Lumere welcomes diversity and expects you question, debate, learn, and grow.

Qualifications:

  • 3+ years in a software engineering or devops role, preferably at a SaaS company
  • Prior experience with python, continuous delivery, Docker or other container framework, and AWS
  • Able to communicate with audiences of different technical backgrounds and collaborate across multiple teams
  • Growth-company DNA — thrives in a fast paced environment, adapts quickly and successfully manages ambiguity

Apply Now

Dedicated Advisor, Client Success

What you will be doing:

As a Dedicated Advisor you will be the face of Lumere day-to-day across a portfolio of client accounts.  You will be responsible for driving utilization within Lumere’s solution suite and creating a happy, engaged client user base.  You will serve as a primary point of contact to help clients navigate Lumere’s solutions and services, while providing strategies and best practices to strengthen their impact across the health system.  You will proactively monitor and engage users at each account to help them get the most out of Lumere, as well as coordinate with the Lumere team to manageclient requests that impact their experience with Lumere.  

The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and creating customer delight is exciting and energizing to this individual, and he/she will go above and beyond to turn the average client into a strong advocate for Lumere. 

Responsibilities include:

  • Day-to-day management across a portfolio of client accounts
  • Develop a deep understanding of each clients value drivers and pain points to craft a plan for ensuring they get the maximum value from Lumere
  • Drive solution adoption, engagement, and user satisfaction at each client by executing account strategies and serving as a connection point to other client resources with Lumere
  • Advise clients on opportunities to leverage Lumere’s solutions to achieve their financial and operational targets
  • Deliver reporting and data insights to validate the impact being generated with Lumere’s solutions, based on the unique needs of every account
  • Collaborate with your Executive Partner to build and execute a proactive strategy for maximizing growth, retention, and satisfaction at every account
  • Collaborate with cross-functional teams (product, marketing, technical support, research, implementation & training, etc.) to ensure clients have a seamless experience with Lumere.

Qualifications:

  • 1-5 years experience in healthcare and/or management consulting or strategic client success role
  • Bachelor’s degree in business or healthcare administration preferred 
  • Proven track record in healthcare technology, consulting, or similar field
  • Distinctive problem solving and project management skills
  • Excellent attention to detail, strong prioritization skills
  • Growth-company DNA – thrives in a fast-paced environment and shares an excitement to lead change!
  • Ability to travel to client sites as necessary (approx. 30% travel)

Apply Now

Advisory Services Consultant

What you will be doing:
As an Advisory Services Consultant, you will be responsible for managing consulting projects that enable health systems to improve their utilization of medical devices and drugs using clinical evidence. You will partner closely with a cross-functional team of Lumere’s medical device and pharmaceutical experts, analysts, and account managers to improve our clients’ clinical outcomes and financial health. 

The successful candidate is a collaborative, energetic problem solver with a passion for transforming the current healthcare system. They should have a proven track record of managing strategic and operational projects, with a focus on driving both business impact and client satisfaction. 

Responsibilities include:

  • Manage multiple Lumere consulting engagements in parallel, end-to-end, including:
          • Finalize project scope with clients
          • Create and manage workplan and milestones
          • Identify client stakeholders and lead engagement (with support from account managers)
          • Own all client deliverables, coordinating with Lumere’s internal experts and analytical resources as needed
          • Ensure each client’s business objectives are met
          • Ensure Lumere’s project objectives are met (e.g., project within budget, delivered on time, with high client satisfaction
  • Become knowledgeable on common client support topics, including:
          • Hospital value analysis and strategic sourcing processes 
          • Using purchasing and EHR analytics for decision support
          • Care redesign and clinical variation reduction
  • Shape Lumere’s Advisory Services engagement model by developing high impact, reusable templates and tools.
  • As needed, serve as a liaison to Lumere’s sales, marketing, and product teams to improve our client engagement model.
  • Serve as a positive, energetic role model for more junior staff members by demonstrating and celebrating Lumere’s impact and values.

Qualifications:

  • 3-5 years experience in healthcare technology and/or management consulting, with a track record of leading projects with high business impact and client engagement
  • Bachelor’s degree; science or healthcare focus preferred
  • Experience engaging with and delivering value to VP/executive-level stakeholders
  • Distinctive problem solving and project management skills, including attention to detail
  • Excellent ability to self-manage and prioritize
  • Comfort with ambiguity and fast-paced environments; excitement to lead change
  • “One team” mentality — excited to work in a highly collaborative, learning-focused organization
  • Ability to travel to client sites as necessary (approx. 20-30% travel)

Apply Now

Solution Configuration Consultant

What you will be doing:

The Configuration Specialist will be responsible for configuring the front-end of our software platform to support achievement of our client’s goals. You will be in direct contact with our clients, capturing their requirements, discussing their needs, proposing solutions, and configuring the software accordingly.  You will also work closely with product and engineering to maximize the efficiency and effectiveness of processes for rolling out changes to the software solution.

The successful candidate is a self-starter who can serve as an expert to client stakeholders of all levels and can effectively communicate complex solution requirements to non-technical client contacts. 

This role will require limited travel and will report to the Client Services Manager. 

Responsibilities include:

  • Gather, formalize, and communicate client requirements, including maintaining detailed records of requirements and client decision history  
  • Map client processes to Lumere capabilities and effectively articulate process enhancements and limitations that are/aren’t supported in the solution to client partners
  • Serve as the expert on Lumere’s account configuration options, advising internal teams on best practices and maintaining tools to assist clients in making decisions on how to set up their accounts 
  • Respond to client requests to optimize their account setup and proactively assess gaps in client’s ability to drive value in the software, leading interventions to improve overall account management
  • Monitor account configurations across Lumere’s client base, ensuring accounts are set up according to Lumere’s standards and the client contract 
  • Conduct initial client data set up and monitor ongoing to ensure accurate mapping of incoming client data feeds to Lumere’s account configurations
  • Support the Product team in roll out of client changes that impact existing or new account configuration options 
  • Collaborate with Support team and client on resolving technical issues
  • Identify opportunities for solution configuration process improvement and partner with Product Management team to support design of enhancements

Qualifications:

  • 2-3 years experience in software account management and/or software implementation
  • Strong technical problem-solving skills, preferably including experience with or coursework in: relational database design, logic-based programming, or enterprise systems analysis and development
  • Experience collecting software requirements 
  • Experience in a client-facing role
  • Professional written and verbal communication skills
  • Customer support oriented
  • Ability to be a self-starter, working independently and as part of a team
  • Bachelor’s degree required

Apply Now

User Training Lead

What you will be doing:

Lumere is seeking a skilled training expert to maximize the impact of the user training approach for our SaaS platform. In addition to leading in person and remote training sessions for clients, the User Training Lead will be responsible for identifying and implementing new ways to scale the delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches.

As Lumere’s first dedicated User Training resource, effective candidates will be highly motivated self starters that can take a discerning eye towards current practices, assess challenges and gaps, and continually evolve towards a scalable results-driven training approach.

The ideal candidate will have excellent communication skills, a passion for educating others, and a passion for building training curriculums that inspire users to transform health care. Candidates must have a sound understanding of adult learning theory and the use of experiential learning techniques.

This role will require 20-40% travel to client sites and will report directly to the Manager of Client Services.

Responsibilities include:

  • Develop and maintain the client-facing training curriculum for all Lumere products
  • Maintain client-facing training content that appropriately bridges product features with client use cases related to the effective use of evidence in product selection and effective interpretation of analyses to drive variation reduction.
  • Partner with other Lumere teams to integrate training content into the help center, marketing materials and user engagement materials
  • Lead direct client trainings for implementing clients and those requiring ongoing education (in-person and remote); training sessions range from 1-1 to 30+ attendees of all educational backgrounds (Associates degree to MD, PhD)
  • Establish a methodology and toolset for assessing the impact of client-facing training activities and content retention and identifying areas where additional training is needed to maximize client impact
  • Partner with other Lumere departments to develop and maintain a certification and continuing education program for Lumere staff involved with client-facing training activities

Qualifications:

  • 5+ years in developing and executing software training programs
  • Must possess working knowledge of adult learning theory and higher-level learning evaluation models (i.e. Kirkpatrick’s levels of evaluation)
  • Experience in healthcare required, hospital supply chain experience or nurse education a plus
  • Experience building training curriculums that support and drive effective change management
  • Strong project management and organizational skills; ability to coordinate, prioritize and manage several projects at once
  • Strong presentation skills – ability to bring high energy and thrive in front of a group
  • Data gathering and analysis – proficient at working with data to review training evaluation reports and highlighting trends in the data
  • Adaptability and flexibility – ability to create new ideas, try new things, and move quickly to help our team improve
  • Seeks the Frontier – thoughtful about using new tools and technology to increase the scale at which training can be delivered
  • Bachelor’s Degree required

Apply Now

Director, Sales Effectiveness

What you will be doing:

The Director of Sales Effectiveness will play a key role in driving Lumere’s commercial performance and efficiency. Reporting directly to the VP of Sales and partnering cross-functionally, you will create and oversee the blueprint that will enable our commercial functions, and therefore our business, to scale productively and effectively. You will own the design and enforcement of effective policies and procedures on core sales operation functions including forecasting, planning, alignment, targeting, incentive compensation, contracts, pipeline status, data governance, and metrics. As the Director of Sales Effectiveness, you will be responsible for strategy and oversight of onboarding and ongoing training, sales enablement, process design, and more.

Responsibilities:

  • Own overall quality and accuracy of the commercial pipeline and forecast, including new customer acquisition, upsell, and renewal of current customers
  • Drive discipline and forecast accuracy across the organization: instill pipeline hygiene, lead regular territory reviews with commercial teams, build pipeline coverage and manage forecast reporting to the company’s Commercial Leaders on overall pipeline progress and risk to projected outcomes
  • Champion and deploy best practices for usage, reporting, and forecasting in Lumere’s CRM system (Salesforce.com) as chair of Lumere’s CRM Optimization Committee.  Work closely with the Salesforce.com system administrator to design and deploy relevant resulting changes to the Salesforce.com system
  • Work closely with the Manager of Sales Enablement and Training to develop training, on-boarding, and certification programs that drive pipeline and forecasting best practices
  • Work closely with Sales, Marketing, and Strategy leadership to deploy data-driven methods to optimize client segmentation and account targeting approaches
  • Work closely with the VP of Sales to support territory and quota design
  • Hire, train, and manage a team of 2+ people

Qualifications:

  • 7+ years of relevant experience in sales operations, sales, or financial planning & analytics
  • Experience in both a large, well-established company and a smaller, high-growth
  • company is a plus
  • In-depth knowledge of a variety of sales processes, methodologies, and best practices
  • CRM/Salesforce.com expertise, advanced excel and reporting capabilities, and experience with leveraging multiple databases to drive models and analysis forward
  • Excellent problem-solving, analytical, and communication skills with commercial teams
  • Minimum of a Bachelor’s degree in Business, Analytics, Finance, or a related field
  • Energized by scaling a growing organization’s sales operations function
  • Passionate about improving healthcare spend through innovation and technology

Apply Now

Regional Vice President of Business Development

What you’ll be doing:

The Regional Vice President of Business Development is responsible for leading the enterprise sales cycle and will focus on resolving hospitals and health systems greatest challenges with Lumere’s  full suite of evidence-based solutions. You will partner with Inside Sales, Marketing, and core internal business leaders across Lumere to help drive the sales process after initial contact to close. The successful candidate will be an energetic, self-starter who shares a passion for transforming the current healthcare system and a hunger to drive revenue growth through new business acquisition. We are looking for an individual who is excited about the opportunity to grow the territory; this is a remote position.

Key responsibilities include:​

  • Identify and prioritize optimal healthcare organizations with the greatest challenges that would align with our solutions
  • Navigate complex health systems and hospitals to contact healthcare executives (primarily CQO, CMO, CEO, CFO) and arrange for discussions/sales demonstrations
  • Achieve individual quotas for new business, add-on business and pipeline development
  • Manage a diligent follow-up process to close business with documentation in Salesforce on a weekly basis
  • Closely follow industry and market trends to effectively communicate the value propositions of our solutions

Qualifications:

  • 10+ years of enterprise sales experience within healthcare tech, pharma, or software sales
  • Extensive experience selling in Enterprises and influencing key, C-­‐Suite decision makers
  • Evidence of outstanding sales performance including exceeding quotas, winning sales awards, etc.
  • Growth company DNA -­ experience working in a small company environment and desire to be hands-­on, detail-­oriented and get into the weeds
  • Has a natural empathy for what others are doing, can communicate Lumere’s value proposition in the context of an audience’s environment, and can tell the Lumere ‘story’ flawlessly
  • Passionate about Lumere’s mission and value
  • Ability to travel to client locations and Chicago office as necessary (approx. 50% travel)

Apply Now

Manager, Customer Marketing

What you will be doing:

The Customer Marketing Manager is responsible for building stronger relationships with our customers through various channels, including email, other digital channels, and personal events to build a community of engaged and delighted product and brand champions. This data-savvy and creative marketer is responsible for increasing utilization and engagement with Lumere’s solutions and services to drive customer advocacy (including referrals, testimonials, references, etc.), identifying cross-sell and upsell opportunities, and increasing loyalty and retention. You will work closely with Client Success, Product, Sales, Marketing, and other functions to create an incredible customer experience and reach business goals.

Responsibilities include (but not limited to):

  • Deepen engagement with existing customers to increase effective utilization of Lumere solutions and drive renewals, referrals, and cross-sell/upsell opportunities
  • Design and deploy customer engagement and communication programs using a range of channels such as triggered and ongoing nurture campaigns, in-person and virtual events/webinars and workshops, and advocacy programs
  • Help Marketing and Sales meet business objectives through customer growth, retention and advocacy initiatives
  • Help Client Success meet account-specific and overall business objectives and act as primary marketing contact with Client Success team, including regular participation in Client Success team meetings, account planning sessions, and client meetings
  • Target engaged customers for upsell, cross-sell, and advocacy opportunities
  • Work closely with Sales and Client Success to drive the customer advocacy program, including identification and securing commitment from customers to advocate for Lumere through case studies, speaking opportunities, testimonials, etc.

Qualifications:

  • Strategic, creative thinker that embraces the day-to-day challenges of improving the customer experience, creating customer advocates, and striving to reach marketing and sales goals
  • Proven experience in B2B marketing and demand generation, with a history of achieving customer growth, retention, and advocacy goals
  • A sense of urgency and desire to work and win with a team of smart, hard-working, and collaborative people
  • Ability to build a customer engagement program, drive program execution, and use data and metrics to evaluate program effectiveness and impact
  • Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
  • Strong interpersonal and leadership skills with the ability to effectively communicate with stakeholders and all levels of management
  • Ability to prioritize and manage multiple projects with quick turn-around times
  • Strong project management, negotiation, and decision-making skills
  • Expertise and creativity for innovative marketing solutions which help shape the client experience
  • Technical knowledge of digital marketing tools and channels, including CRM and marketing automation platforms (Salesforce and HubSpot a plus)
  • Bachelor’s degree or equivalent experience required
  • 5+ years of B2B marketing experience required
  • Previous Customer Service, Customer Success, or Account Management experience a plus

Apply Now

Manager, Product Marketing

What you will be doing:

The Product Marketing Manager will bring Lumere products and services to market and is responsible for communicating the benefits of our solutions through compelling storytelling.  The Product Marketing Manager will partner closely with teams across the organization, specifically Product, Sales, and Marketing to establish product positioning and messaging, build product launch communication strategies, and develop sales enablement content. This role will also be steeped in the customer insights and competitor analysis required to develop relevant and differentiating positioning for our products.

Responsibilities include (but not limited to):

  • Create and execute innovative strategies and marketing plans that drive awareness, engagement and product adoption
  • Work closely with Product and Sales teams to develop product value propositions and key messaging
  • Develop messaging for how we communicate our overall product portfolio, and how our individual products fit together in a cohesive manner
  • Together with the Product team, educate both internal and external stakeholders on customer needs, use cases and pain points and the benefits of our products
  • Create marketing content for our products (e.g. sales documentation, fight sheets, product videos, website copy, etc) that articulate the differentiating benefits and use cases of our products to drive qualified leads and to engage customers
  • Conduct market analyses to obtain understanding of the customer needs/use cases and competitive landscape and help establish relevant product differentiators
  • Create sales collateral and tools that align with the buying process and help move prospects & customers through the sales cycle

Qualifications:

  • Experience developing and executing marketing strategy successfully while collaborating cross-functionally and building consensus, with effective project management expertise
  • Experience in market research, messaging, positioning, branding, creative development and campaign execution.
  • Excellent written and verbal communication skills and ability to sell ideas using creative & innovative ideas
  • Ability to thrive in a collaborative, cross-team capacity, pulling functions together to define and execute product marketing strategies
  • Strong interpersonal and leadership skills with the ability to effectively communicate with stakeholders and all levels of management
  • Ability to prioritize and manage multiple projects with quick turn-around times
  • Exceptional project management skills
  • Experience working with product management and engineering organizations
  • Experience in SAAS-based software and/or healthcare technology a plus
  • Bachelor’s degree or equivalent experience required
  • 5+ years of B2B product marketing, product management, or digital marketing experience, preferably in a related industry

Apply Now

Director, Channel Partnerships

What you’ll be doing:

The Director of Channel Partnerships is responsible for ensuring the successful execution of Lumere’s indirect sales channels through tight coordination with both Lumere and partner stakeholders in sales, marketing, account management, implementation, support, and services.  This individual will engage with each strategic partner to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers engaged through strategic partners.

The successful candidate is results-oriented, organized, and self-motivated. They have a proven track record as a sales leader managing multiple relationships (both internally and externally) and influencing and coordinating cross-functionally to deliver on key growth metrics.  They possess a strong knowledge of healthcare IT and services and understand how to effectively combine capabilities of multiple organizations to deliver an optimal customer experience.

Responsibilities:

  • Manage and Maintain relationships with key personnel at strategic partners
      • Build and maintain relationships with key executives at each strategic partner
      • Regularly meet with and review strategic and execution expectations with each partner
  • Coordinate and support sales activities executed by strategic partners
      • Ensure strategic partners have adequate training and certification of Lumere knowledge to support customer-facing sales responsibilities
      • Develop and execute processes to maximize visibility into the strategic partner’s sales funnel
      • Ensure strategic partner expectations for the use and inclusion of Lumere’s products and services are aligned with Lumere priorities
      • Develop processes to transition customers from the sales process into implementation, support, and service engagements with Lumere
      • Develop a process to ensure smooth execution of customer subscriptions and projects associated with each strategic partner to Lumere’s customer-facing teams; coordinate execution of that process with client success, services, and support teams
  • Coordinate and support sales activities executed by Lumere’s commercial organization
      • Coordinate with sales and marketing to minimize channel conflict when pursuing mutually accessible customers in the market
      • When partnerships include a commitment to incorporate partner capabilities into Lumere’s go-to-market strategy, ensure the Lumere team has the tools, knowledge, and capabilities to sell and leverage strategic partner capabilities where appropriate and that strategic partners have adequate visibility into the sales funnel.
  • Define, measure and evaluate strategic partner relationships against key performance metrics
      • Define a set of key performance metrics for each partnership to ensure each partnership is meeting the initial and on-going expectations of Lumere’s senior leadership team
      • On a regular basis, evaluate the performance of each partnership to determine strategic modifications necessary to ensure long-term success against the key metrics

Qualifications

  • 5-10 years experience in sales management or partner relationship management; experience in healthcare IT preferred
  • Strong healthcare industry knowledge as it relates to hospital administration, operating room management, value-based care, clinical operations, and cost management
  • Strong knowledge of and experience working with healthcare IT and services organizations
  • Significant experience working cross-functionally within an organization
  • Strong communication, project management and presentation skills at the Executive level
  • Illustrated success leading in a high-growth VC or PE-backed company
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to partner locations and Chicago office as necessary (approx. 30% travel)

Apply Now

Director, New Business Development

What you’ll be doing:

The Director of New Business Development is responsible for commercializing, operationalizing, and scaling our emerging offerings targeted at the life sciences and medical technology industries. This individual will execute on business development and sales efforts to this market segment, design and communicate the appropriate operating model with our analytics team, and be responsible for setting and achieving revenue and profitability targets for business. This role will report to the President & Chief Strategy Officer of Lumere and will regularly engage with cross-functional leaders.

The successful candidate is results-oriented, organized, and self-motivated. They have a proven track record as a business leader managing multiple relationships (both internally and externally) and influencing and coordinating cross-functionally to deliver on key growth metrics. They are thoughtful about business model design and have experience serving in a “general manager” capacity. They possess a strong knowledge of healthcare and are able to form and articulate perspective about where the industry is headed in the future.

Responsibilities include (but not limited to):

  • Promote our vendor facing solutions to prospective clients and deliver signed contracts
      • Build and maintain relationships with key executives at target suppliers
      • Draft proposals and statements of work outlining key deliverables, project phases, and goals for engagements with vendors
      • Negotiate and complete subscription agreements that make a material impact on our annual recurring revenue
  • Coordinate and support marketing activities in collaboration with internal resources
      • Work with our team to ensure we have appropriate messaging, collateral, and exposure to this nascent end-market
      • Position our organization as a thought leader of supplier / provider partnership and risk sharing
      • Find and participate in industry events to further establish our position in this marketplace
  • Ensure successful execution of solution deliverables
      • Test and determine medium of delivery, and collaborate with product and data visualization teams as necessary to design functionality, aligning investment requirements and business benefits
      • Design, communicate, and oversee operating and client support model
      • Propose and build necessary operational and client-facing resources to deliver on commercial promises
  • Determine and communicate back-end data and resource requirements
      • Work with engineering team to design data intake process
      • Leveraging an understanding of clinical workflows and information systems, determine data specifications and work with internal data operations team to ensure data model appropriately reflects requirements
      • Ensure all HIPAA and security requirements are appropriately followed.
  • Measure and report on results, and build business case for long-term investment
      • Build pipeline and business reporting tools to measure progress against established targets
      • Determine market opportunity and propose investment to capture disproportionate share
      • If appropriate, build proposal to expand scope to address adjacent opportunities for this end market.

Qualifications:

  • 5-10 years experience in a general manager, business development, product management, finance, strategy, or similar roles; proof of entrepreneurial characteristics preferred
  • Strong healthcare industry knowledge as it relates to medical technology, hospitals and health systems, value-based care, and cost management
  • Clear results orientation and demonstration of grit and perseverance necessary to catalyze successful outcomes
  • Ability to seamlessly transition between high-level strategic thinking and organized and effective execution
  • Significant experience working cross-functionally within an organization
  • Strong communication, project management, and presentation skills across multiple levels of an organization
  • Illustrated success leading in a high-growth, institutionally- backed company

Apply Now

Senior Business Analyst

What you will be doing:

As Senior Business Analyst, you will have responsibility for a unique blend of business and data analyses, financial reporting, and strategic projects. Reporting to the Director of Financial Planning and Analytics, you will be expected to generate insights about our most pressing business problems and work with multiple business units to translate insight into impact. This role offers significant exposure to Lumere’s senior leadership and the opportunity to develop both breadth and depth in many areas of our rapidly growing business.

Responsibilities include (but not limited to):

  • Prepare monthly/quarterly sales and operations metrics for investor materials and internal reports
      • Apply understanding of every business unit’s priorities to identify relevant trends as they relate to company objectives
  • Own short- to mid-term projects involving commercial strategy and operational efficiency
      • Build working models and data analyses
      • Collaborate with stakeholders to develop conclusions and recommendations
      • Create ongoing reports for team leaders to support execution
  • Serve as a trusted advisor throughout the company leveraging both data and interpersonal relationships
      • Deliver accurate data for senior leadership upon request and proactively devise solutions
      • Provide ad-hoc reporting and insights for teams including Product Management, Client Success and Category Advisory, and Medical Device and Pharmacy Research
  • Maintain business intelligence (BI) infrastructure, working with database administrators when necessary
      • Pursue opportunities to automate reporting and incorporate new datasets

Qualifications:

  • 3+ years of experience in a healthcare or technology organization involving at least two of finance, data analysis, operations, and strategy; alternatively, 3+ years in strategy consulting
  • Excellent communication skills with proven ability to gain buy-in at multiple organizational levels and roles
  • Can-do attitude; ability to quickly pick up new skills and concepts on the job
  • An “80/20” approach balancing excellent output with awareness of what matters most across an array of responsibilities
  • Working knowledge of SQL plus willingness to dive into complex database structures and pull together data from disparate sources
  • Comfort using Excel and BI tools (e.g. Periscope Data)
  • Passion for understanding and improving the U.S. healthcare system

Apply Now

Solution Advisor, Pharmacy Utilization & Value Management

What you will be doing:

Lumere Solution Advisors are responsible for ensuring that Lumere’s clients, health systems, are successful in reducing unnecessary variation in care and cost. Specifically, as a Solution Advisor for Pharmacy Utilization & Value Management, you will build and lead Lumere’s support model and provide expert guidance to clients that enables them to make financially-impactful, clinically-informed decisions about medication use and drug spend management using Lumere’s research and analytical tools.

The successful candidate will be an experienced consultant to hospital Pharmacy & Therapeutics (P&T) committees (or a clinical pharmacist with operational & financial responsibilities) who has a track record of successfully managing complex, multi-stakeholder utilization initiatives. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Responsibilities include:

  • Own development and execution of the client support model for Lumere’s Pharmacy solution:
        • Apply your expertise in drug formulary management, medication use, and clinical protocols to identify clients’ support needs
        • Build and manage the execution of a standardized support model that complements Lumere’s software products
        • Serve as a trusted, expert advisor to ensure clients are realizing full value from Lumere’s solutions by understanding pain points and developing a path for each to realize value
        • Serve as a coordinator of people resources within Lumere to ensure clients’ needs are being met
        • Develop scalable content resources as needed (e.g., PowerPoint presentations, best practice recommendations, other guides and tools for the client)
        • Work with internal operational leaders to determine how we will quantify and measure value delivered to our clients
        • Scale your expertise by hiring and managing a team of Solutions Associates
  • Partner directly with Product Managers to translate customers’ needs to our product roadmap
        • Provide feedback on the product pipeline based on client feedback and your expertise in formulary management and drug utilization best practices
        • Serve as a liaison between the Product team and client-facing employees to build coordinated roll-out plans for product updates and launches
        • Adapt support model based on new product features
  • Contribute to marketing strategy and content production
        • Advise on marketing campaign themes and strategy using knowledge of health system priorities and challenges
        • Develop content (whitepapers, blog posts, videos) for current and prospective clients (~1 per quarter)
        • Attend conferences to bolster Lumere’s market presence and stay informed of industry best practices (1-2 per year)

Qualifications:

  • 5-7 years experience as a consultant to hospital pharmacy programs or as a hospital-based clinical pharmacist with operational & financial responsibilities (consulting experience preferred); must include experience in:
  • Participating in hospital- or health system-based Pharmacy and Therapeutics (P&T) Committees
  • Formulary optimization or implementing clinical protocols for a health system
  • PharmD from an ACPE-accredited pharmacy education program
  • Registered Pharmacist (RPh) Licensure in at least one state or District of Columbia
  • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
  • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
  • Ability to effectively influence and communicate complicated ideas to senior leaders in health system
  • Team-oriented, doer mentality
  • Growth company DNA — ability to thrive in a dynamic, fast-paced startup environment
  • Ability to travel to client sites as necessary (20-30% travel)

Apply Now

Solution Advisor, Strategic Sourcing

What you will be doing:

Lumere Solution Advisors are responsible for ensuring that Lumere’s clients, health systems, are successful in reducing unnecessary variation in care and cost. Specifically, as a Solution Advisor for Strategic Sourcing, you will build and lead Lumere’s support model and provide expert guidance to clients that enables them to make financially-impactful, clinically-informed decisions about medical device selection and introduction using Lumere’s research and analytics tools.

The successful candidate will be an experienced consultant to hospital strategic sourcing teams (or a forward-thinking strategic sourcing leader) who has a track record of successfully managing complex, multi-stakeholder service line and supply chain initiatives. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Responsibilities include:

  • Own development and execution of the client support model for Lumere’s Category Optimization and Variation Management solutions
        • Apply your expertise in medical device strategic sourcing to identify clients’ support needs
        • Build and manage the execution of a standardized support model that complements Lumere’s software products
        • Serve as a trusted, expert advisor to ensure clients are realizing full value from Lumere’s solutions by understanding pain points and developing a path for each to realize value
        • Serve as a coordinator of people resources within Lumere to ensure clients’ needs are being met
        • Develop scalable content resources as needed (e.g., PowerPoint presentations, best practice recommendations, other guides and tools for the client)
        • Work with internal operational leaders to determine how we will quantify and measure value delivered to our clients
        • Scale your expertise by hiring and managing a team of Solutions Associates
  • Partner directly with Product Managers to translate customers’ needs to our product roadmap
        • Provide feedback on the product pipeline based on client feedback and your expertise in medical device supply chain processes and clinician engagement best practices
        • Serve as liaison between the Product team and client-facing employees to build coordinated roll-out plans for product updates and launches
        • Adapt support model based on new product features
  • Contribute to marketing strategy and content production
        • Advise on marketing campaign themes and strategy using knowledge of health system priorities and challenges
        • Develop content (whitepapers, blog posts, videos) for current and prospective clients (~1 per quarter)
        • Attend conferences to bolster Lumere’s market presence and stay informed of industry best practices (1-2 per year)

Qualifications:

  • 5-7 years experience as an external consultant or hospital-based leader for strategic sourcing with expertise in forward-thinking best practices (consulting experience preferred)
  • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
  • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
  • Ability to effectively influence and communicate complicated ideas to senior leaders in health system
  • Team-oriented, doer mentality
  • Growth company DNA — ability to thrive in a dynamic, fast-paced startup environment
  • Degree from a nationally-recognized and well-regarded four-year institution
  • Ability to travel to client sites as necessary (20-30% travel)

Apply Now

Talent Acquisition Specialist

Lumere (formerly Procured Health) is seeking a dynamic Talent Acquisition Specialist to join our growing team. You will be an integral collaborator within the human resources department and will report directly to the Vice President of People & Culture. This is an exciting opportunity for an individual who is enthusiastic about helping to strategically shape and tactically execute on Lumere’s talent acquisition and retention efforts.

The Talent Acquisition Specialist will spend roughly 75% of their time hunting and interviewing world-class candidates, and the other 25% of their time on a variety of critical HR initiatives. You share our passion to improve healthcare, take initiative and ownership, and are an astute judge of character. Like our staff, you seek opportunities to improve everything you do with an energetic, “can do” attitude. You take pride in making authentic connections and building relationships with our candidates, while building our brand and seeking out great talent. You enjoy wearing multiple hats with an instinct for timely follow up and strong outcomes.

Responsibilities include:

  • Recruiting process: Work with the Talent Acquisition Manager and VP of People and Culture to continuously refine our recruiting strategies for what is required to hire the first-class talent. Examples include: designing an interview process that ensures we are hiring to our company values and norms, creating and executing a college recruiting plan, and establishing and tracking the metrics we use to measure our recruiting efforts.
  • Execute the recruiting lifecycle: Execute Lumere’s recruiting lifecycle to ensure candidates have a positive interview experience from application to their offer. Examples include: timely and consistent candidate outreach, preparing interviewers for in person meetings, educating candidates on what we do, creating job descriptions in partnership with hiring managers, creative sourcing (i.e. where we post jobs, how we market ourselves to candidates), interviewing, coordinating interviews, negotiating offers, and onboarding new hires.
  • Interview training: Partner with Talent Acquisition Manager to develop an on-going training plan for our interview teams. Facilitate training across the organization enabling all team members to actively participate in the recruiting process.
  • Project Management: Assist the VP of People and Culture in a variety of human resources projects as time permits. Examples include: creating a performance management strategy to ensure Lumere is a place where our employees can do their best work, optimizing our team on-boarding process, and creating educational documents on our benefits program for staff.

Minimum qualifications:

  • Bachelor’s degree or equivalent work experience
  • 7+ years of experience executing the recruiting lifecycle from beginning to end
  • Experience in commercial recruiting preferred; healthcare experience a plus
  • Proven track record of successfully thriving and growing in a high-volume recruiting environment
  • Patient, open-minded and determined with a high-level of maturity, discretion, and ability to ask powerful questions at all levels
  • Plenty of examples of successful project management, hitting goals, and meeting deadlines
  • High standards for yourself and others
  • Clear, strong verbal and written communication skills; proficiency in Microsoft Excel and PowerPoint a plus
  • Strict attention to detail and strong prioritization skills a must

Apply Now

Medical Content Editor

What you will be doing:

As a Medical Content Editor, you will work closely with our internal research team to create high-quality and scientifically accurate content necessary for our clients (supply chain, value analysis, pharmacists, and clinicians) to reduce hospital costs and improve the quality of patient care. You will ensure that facts and scientific data have been used correctly and consistently and will probe into problems with logic, organization, and missing information.  You will also be responsible for facilitation and execution of work that supports and optimizes the content lifecycle. The successful candidate will be a strong independent contributor with team player mentality. They will share a passion for learning and understanding drug and medical device technology as well as for using evidence-based solutions to transform healthcare.

Responsibilities include:

  • Heavily involved in the medical device and drug research content review process and provide substantive editing to ensure consistency of style, appropriate grammar, clarity, and meaning of materials directed at physicians and healthcare professionals.
  • Adjust level of editing to ensure clarity and rigor while meeting deadlines amidst multiple projects
  • Communicate confidently but flexibly with subject matter experts to provide clear feedback throughout the review process
  • Manage the development and implementation of content processes and metrics to support and optimize asset creation, content engagement, content quality, and measurement.
  • Create and maintain custom editorial style guides for the research team
  • Plan short- and long-term content needs and production schedules for core priority needs and executes successfully in a timely fashion
  • Keep current on industry practices and regulatory requirements that affect medical content

Qualifications:

  • 3-5 years’ experience in drug information and/or with medical devices at a healthcare provider, pharmacy, or pharmaceutical/medical device company required
  • MS degree with concentration in natural (biology, chemistry) or biomedical sciences required; PharmD, MD, or PhD preferred
  • Knowledge of clinical trial concepts and design required
  • Experience obtaining, reviewing, and writing medical literature
  • Excellent organizational skills a must
  • Ability to think creatively and craft messages that speak to a variety of audiences
  • Ability to multi-task and work in a fast-paced environment
  • Detail-oriented and thorough
  • Growth-company DNA — thrives in a fast-paced environment, adapts quickly and successfully manages ambiguity

Apply Now

Medical Researcher

As a Medical Researcher you will formulate actionable recommendations for value-based device and drug use in health systems. By defining best practices and guiding appropriate selection of devices and drugs through a comprehensive analysis of clinical evidence, you will help create strategies for cost savings and improved patient outcomes. You will take ownership of individual research projects from scoping to publishing, partnering with other members of the research team to create and maintain the research content of our Device and Pharmacy Solutions.

The successful candidate will be a strong independent contributor with a team player mentality. He/she will also share a passion for learning and understanding pharmaceuticals and medical device technology as well as using evidence-based solutions to transform healthcare.

Responsibilities include:

  • Develop familiarity and expertise on specific medical conditions and their treatment options
  • Aggregate, evaluate, and synthesize device and drug information, academic research, clinical trials and other resources to demonstrate clinical differentiation or equivalence between medical and pharmaceutical products
  • Conduct cost-efficacy analyses on clinical and financial data to inform value-based decisions
  • Write clear, concise summaries of evidence and recommendations for our device and pharmacy solutions
  • Assess rigor of clinical trials, including study design, statistical analysis, conclusions, bias, and applicability
  • Provide peer-to-peer research support as well as ongoing mentorship to the junior team research associates.

Qualifications:

  • 3+ years experience in the healthcare or medical technology industry
  • MS, MD, or PhD degree with concentration in natural (biology, chemistry) or biomedical sciences (microbiology, epidemiology), biomedical engineering or chemical engineering
  • Experience obtaining, reviewing, and writing medical literature, specifically related to devices or drugs
  • Distinctive problem solving and project management skills
  • Excellent communication, organizational, and leadership skills
  • Ability work in a fast-paced environment
  • Detail-oriented and thorough
  • Proficiency in MS Office applications

Apply Now

Executive Partner

What you will be doing:

As an Executive Partner you will be responsible for managing and driving the client success, retention, and growth strategy for all Lumere customers within an assigned territory. You will own the creation and maintenance of the individual plans and strategies at every account in your territory and will be responsible for ensuring all of the Client Services, Advisory Services, Product, and Sales/Marketing resources that interact with the account are executing a shared vision to ensure our clients get the most value out of their relationship with Lumere. The successful candidate will be an energetic leader with a passion for transforming the current healthcare system as well as a proven track record of building strategic relationships with health system executives and driving retention and growth strategies at scale across a large number of strategic accounts.

Responsibilities include:

  • Identifying client goals and developing plans for Lumere to assist with maximizing the achievement of those goals while simultaneously achieving Lumere’s retention and growth targets in your territory
  • Building and maintaining productive, valuable executive relationships with C-suite leadership at health system customers
  • Leading the creation and maintenance of account plans for every Lumere customer in your territory to translate high-level goals to specific tactics and tasks that the Lumere team can execute upon
  • Working closely with Client Services and Advisory Services resources to ensure client interactions are coordinated and driving towards an effective outcome for customers
  • Achieving territory-level quotas for net revenue growth
  • Working closely with the Director of Client Success and Client Success Operations to maintain and grow standardized account planning resources and identify opportunities for increasing leverage across territories

Qualifications:

  • 7+ years experience successfully managing and growing complex health system relationships on behalf of a SaaS technology or consulting company
  • Proven expertise building relationships with C-suite, VP, and Director-level executives in a health system setting
  • Strong communication, project management, and presentation skills at the Executive level
  • Expertise with clinical variation reduction, value analysis, strategic sourcing, and/or pharmacy P&T in a health system setting a plus
  • Experience using and working within customer-relationship management (CRM) software tools, such as Salesforce.com, to manage customer delivery, renewal, and upsell processes at scale
  • Bachelor’s Degree or higher from a nationally-recognized, well-regarded four year institution
  • Growth Company DNA – Success leading in a VC/PE-backed high growth company
  • Ability to travel to client locations and Chicago office as necessary (approx. 50% travel)

Apply Now

Our Company Values

  • Seek the frontier

    Whatever your role, we are inspired by those who blaze trails and challenge the status quo. We tackle ambiguity with creativity, embrace risk by prioritizing action, and are comfortable beyond the frontier.

  • Obsess about impact

    It’s our responsibility to bring bold innovation that leads to enduring change in healthcare. That means we are eager to tackle the tough questions first and insist on measuring our impact by the actions our clients take. We act only in ways that will earn the trust of those we serve.

  • Do your best work

    We seek individuals who care deeply about learning and teaching: those who are high performers and even more self-aware. We crave feedback and are responsible for providing it. We take ownership of our responsibilities but are comfortable asking for help.

  • Welcome respectful debate

    We don’t shy away from rigorous debate; we respect each other’s time and seek alternative points of view. Our best ideas have come from active collaboration, are often based on limited information, and can contradict personal experience.

  • Succeed, as one team

    We have a single purpose and motivate each other to achieve it. We avoid rigid organizational structures that impede our goals. We are honest about our progress, share success as a team and personally embrace our mistakes.